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How can I transfer the credit balance?

sehui
I'm a Contributor Level 2
I'm a Contributor Level 2

I am still using Fido phone, but I don't use Fido Home Internet anymore. 

I returned Wifi Modem last month, and I got a credit balance today.

I can see it on Home Internet dashboard which I don't use anymore.

 

Can I transfer the credit balance to Fido Phone? 

or can I transfer it to my bank account?

 

Thanks,

1 REPLY 1

FidoSaad
Moderator
Moderator

Hey there @sehui

 

Yes you can transfer a balance from one account to the other as long as you're the account holder of both accounts.

 

That said, a transfer is possible when a payment or credit was misapplied. In your case, the credit is part of the regular deactivation process. Meaning that we'll credit back a prorated amount of your monthly fees (for the unused days left on your cycle), and a refund will be automatically issued by check to your billing address.

 

Hope this helps Smiley