Home internet service interrupted

[GaryMeOn]

I called Fido internet at 2017/07/19 6:20 PM because I can't not get my internet working. After nearly 30mins, the woman told me that there is a service interruption around my area that cause the problem. She told me it "usually"  will get fixed shortly.

And after nearly 5 hours, it is still not get fixed. I had to use my mobile hotspot to work and forced to postpone a client meeting. Never in my life, I had experience such a long internet problem without a proper notice. Worst experence ever.:catmad::catmad:     

***Edited to add labels***

[FidoNick]

Hey @GaryMeOn

Did this end up getting resolved? How was it fixed?

Let us know! I'm sure the info can help out others here on the Community

[Cawtau]

Hello GaryMeOn,

  Welcome to the community!

  Have you tried to reboot your modem since the service interruption?  Sometimes they need to refresh IP addresses following outages.

Hope this helps

Cheers