Showing results for 
Search instead for 
Did you mean: 

Home internet service interrupted

I'm a participant level 1
I'm a participant level 1

I called Fido internet at 2017/07/19 6:20 PM because I can't not get my internet working. After nearly 30mins, the woman told me that there is a service interruption around my area that cause the problem. She told me it "usually"  will get fixed shortly.


And after nearly 5 hours, it is still not get fixed. I had to use my mobile hotspot to work and forced to postpone a client meeting. Never in my life, I had experience such a long internet problem without a proper notice. Worst experence ever.:catmad::catmad:     


***Edited to add labels***


Former Moderator
Former Moderator

Hey @GaryMeOn

Did this end up getting resolved? How was it fixed?

Let us know! I'm sure the info can help out others here on the Community Wink



Senior MVP Senior MVP
Senior MVP

Hello GaryMeOn,


  Welcome to the community!


  Have you tried to reboot your modem since the service interruption?  Sometimes they need to refresh IP addresses following outages.


Hope this helps Smiley