Home internet not working

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Home internet not working

Home internet not working

Fid0homemobile0
I'm a Participant Level 1
I'm a Participant Level 1
November 2018
November 2018

Home internet not working

On modem  @ symbol light is not flashing nor it is lighted. 

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3 REPLIES 3
FidoJulien
Moderator
Moderator
November 2018
November 2018

Hey @Paul905

 

There is no outage right now so you'd need to reach out to technical support so they do some troubleshooting and find what's causing this.



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FidoJulien
Moderator
Moderator
November 2018
November 2018

Hey @Fid0homemobile0

 

Welcome to the community Smiley

 

Have you tried rebooting the modem?  If you did and you're still having issues, I would suggest reaching out to our technical support team.  You can find their contact info here.



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Paul905
I'm a Contributor Level 1
I'm a Contributor Level 1
In response to FidoJulien
November 2018
November 2018

I'm having the same problems and why do we need to reach out for tech support when it's a fido problem, not a consumer one... The Internet is working off and on 

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