Home internet is so slow

Home internet is so slow

Home internet is so slow

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mail2mz
I'm a Participant Level 2

Home internet is so slow

i just had the 75M home internet. However it is only around 20M when I tested with only ONE device!

Accepted Solution

Re: Home internet is so slow

Solved by MVP MVP

Hello @mail2mz,

 

How are you doing the speed test over Wi-Fi or ethernet? It should be done using over ethernet.

If you have any splitter on the cable remove it and see if it helps.

 

If you are still experiencing slow speeds and have checked everything on your side you might want to reach out to Fido internet technical department 1-888-236-FIDO (3436) and they can help troubleshoot the problem.

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MVP

Hello @mail2mz,

 

How are you doing the speed test over Wi-Fi or ethernet? It should be done using over ethernet.

If you have any splitter on the cable remove it and see if it helps.

 

If you are still experiencing slow speeds and have checked everything on your side you might want to reach out to Fido internet technical department 1-888-236-FIDO (3436) and they can help troubleshoot the problem.