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Fido internet cutting out randomly

I'm a participant level 1
I'm a participant level 1

Ever since I signed up for home internet and received a new modem, the internet cuts in and out randomly. I've seen other posts and tried resetting and restarting the modem and it's still a problem. This was not an issue with my previous service provider.



  1. Can I replace the modem with one of my own?
  2. Can fido send me a different modem to use? This one is not working as intended. I previously had a white modem that worked fine from fido years ago.

Former Moderator
Former Moderator

Hey @tym218


Welcome to the Community! 


I am sad to see you're experiencing difficulties with your internet connection. In these kinds of situations, the very first step of recommended troubleshooting is to start off with a reboot to your modem. However, considering you've already tried this and are still having issues, we would suggest reaching out to our Fido Home Internet Technical support team. They will try various troubleshooting steps with you to determine what the issue may be and how to resolve it. If a modem exchange is required, they are also the ones who would process this kind of request. 


You can reach out to them through live chat right from here