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Hard to find 5g wifi after device start-up

David2021
I'm a Participant Level 2
I'm a Participant Level 2

Fido home internet, Hitro 4582, band steering off, both 2.4g and 5g enabled.

 

Everytime after device start-up, only see 2.4g wifi ssid, had to wait one miniute or two until the 5g wifi ssid shows up and available to connect. Sometimes even have to restart the device. 

3 REPLIES 3

FidoAnthonyZ
Moderator
Moderator

Hello @David2021,

 

Does this happen on every one of your devices? 



David2021
I'm a Participant Level 2
I'm a Participant Level 2

Yes

Hey @David2021

 

This is odd, you should be able to connect on the Wi-Fi without a problem

 

When did the problem start exactly on your end? Also, are you gettting any error message on your devices?


Also, have you tried speaking with our technical support to see what's going on? You can find all the ways to reach us here.