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I'm a Participant Level 1
I'm a Participant Level 1

Service is extremely HORRIBLE. I have no internet since 5 Days. If you call customer care, you wait for 1 hour on the phone to reach out to them. Their only solution then is to change the router at a FIDO store and guess what, none of the stores have routers available. This is the second time im changing my router in 2 months. Was promised for a router to be delivered home, only to call back and find out the agent forgot to do his job.


No matter how cheap they provide you their services, please dont take it. 


Super Frustrated Customer


I'm a Participant Level 3
I'm a Participant Level 3

I have the same issue- I replaced my modem 3 times and still no service reliability.

Hey there @tellisjoel, @Fixi


I'm sorry to hear that you're experiencing technical difficulties with your home internet.


Just to confirm have you already had the chance to speak with our technical support team? Only they can approve a modem exchange, and they can be reached 24/7 by phone or live chat on these channels.