Gift card

[unsatisfiedclie]

Hi All,

Fido is making it very difficult for new customers to receive their $150 promo gift card.  They just consistently circling their responds from asking you to wait for 7-10 business days and then another 7-10 business when I called and live chat with their numerous agents.  This issue started Nov 2020 and after over 6 months they still providing me with the same circling answer "wait 7-10 business days as the issues been escalated".  It is really unacceptable how Fido handles their customer care service.  

[khouya]

Hi!

Situation resolved?

[unsatisfiedclie]

Hi there, the situation has not been attended to as I didn't receive any source of communication from fido beside this.  Can you resolve this ASAP and advise.  Tks. 

[khouya]

Hi unsatisfiedclie

I think Fido will help u to resolve this as quick as posible.

Have a nice  day

[FidoStephane]

Good morning @unsatisfiedclie, 

Please send us a PM and we'll gladly look into this for you 

[khouya]

Your help is great

[FidoPhilippe]

Hey @unsatisfiedclie! Philippe here. I hope you're feeling well.

I'm sad to read that you haven't received your gift card yet. That's was certainly not our intention when you originally signed-up last November!

I do recommend waiting for a response within the delay you were provided. However, we'll be happy to check the status with you directly here, if you wish. Just request a PM from the community and we'll send you one to assist you.

[khouya]

Have a nice day Philippe