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FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community,   We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.   This thread will be used ...

FidoCaroline by Community Manager (Retired)
  • 105042 Views
  • 122 replies
  • 6 likes

Resolved! Fido Home Internet Firmware Trial

Hey Community,   As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to part...

FidoCaroline by Community Manager (Retired)
  • 33799 Views
  • 16 replies
  • 3 likes

Resolved! No one answers my call whenever I call Fido customer support

I have been trying to reach Fido customer support for the past four days (on 611 and 1 (888) 481-3436). I kept waiting for over three hours but nobody answered my call. I can provide screenshots of the call waiting for timings. Not sure why is this h...

sOrion1 by I'm a Participant Level 1
  • 929 Views
  • 4 replies
  • 1 likes

Modem firmware updates

1. Dose the CGN3U update the firmware automatically?2. What is the latest firmware updates number for this modem?3. If I dont have the latest firmware how do I update it to the most recent?

firmware by I'm a Participant Level 3
  • 1187 Views
  • 1 replies
  • 0 likes

Wrong Bill Amount and Time Period

I had taken home internet and Mobile connection from Fido. The experience post the first call to book the services has been a stress. Now after waiting and chatting for almost years with the support, I get a bill for the internet without my promo app...

Shobhitgupta by I'm a Participant Level 2
  • 440 Views
  • 1 replies
  • 0 likes

Resolved! Amazon gift card

When will I get my Amazon gift card that I'm supposed to receive for Fido home internet promotion

allyntonia17 by I'm a Participant Level 2
  • 8461 Views
  • 51 replies
  • 0 likes