Fido modem/router replacement

[TSat]

Currently, my Fido rental modem/router is approximately 8 years old.  When should it be replaced?

[FidoJonathan]

Hey @TSat! Welcome to the Community 🙂 You will only need to replace your modem if you are experiencing issues with your current modem.

[TSat]

@FidoJonathan Thanks for getting back to me.  How do I know when the modem begins to malfunction?  Are there signs and symptoms?

Also, does Fido update the modem's software and firmware over-the-air or do I need to do this?  I would like to ensure that security updates and patches have been applied.

[FidoJonathan]

You can always reach out to our Technical Support team for further assistance and they will confirm if your modem does need to be replaced and will be able to go over software updates on the modem as well. You can reach out to us by phone or Live Chat and you will be put in touch with them.