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Resolved! returning equipment

When I cancel internet service, I got email to create my own return label to ship back the modem.  Few days after the request and that modem has shipped out, I got another email from Fido with a new tracking as well as the serial number...  Is it all...

tortoro by I'm a participant level 1
  • 716 Views
  • 1 replies
  • 0 likes

Not getting 150.00 gift card... Fido must not care.

I signed up for the internet promotion that included a 150.00 gift card on October 4th. I NEVER received any email about the gift card.   On November 24 I contacted fido via chat to find out what was happening.   I was told that I should have gotten ...

Canuck2fan by I'm a participant level 1
  • 498 Views
  • 1 replies
  • 0 likes

Contact Office of the president to get issue resolve

I signed up for the internet service with Fido and was promised the promotion $150 gift card. But I never receive the gift card. I contacted customer service 5 times (Oct 2, 2020; Nov 7, 2020, Nov 23, 2020, Dec 1, 2020, Dec 23, 2020). And the answer ...

thangdc01_02 by I'm a participant level 3
  • 538 Views
  • 1 replies
  • 0 likes

Resolved! Cannot login, Hitron login?

My Fido internet stopped working today. The internet bar says I'm connected however I can't get online. At the same time, a window pops up requiring me to log into to Hitron with a username and password.  I was worried I was hacked, but checked the m...

flahertyliv by I'm a participant level 1
  • 45272 Views
  • 13 replies
  • 2 likes

Getting only 8Mbps speed, but signed up for 150Mbps

Connection is very slow. Often i get only around 8Mbps of Speed but i have signed up for 150Mbps. Whatsapp call doesnot work at any time. Not able to contact any Fido customer care too. waiting period is too long more than a hour at any time. please ...

vinokadams by I'm a participant level 2
  • 1088 Views
  • 3 replies
  • 0 likes