It is finally confirmed? Fido has now sunk to Rogers level service! The customer service staf are dumber than a bag of hammers? Fido replaced my "good" modem with a piece of refurbished junk which did not work. They indicated they could not fix it but the tech suggested I switch to Ignite at twice the speed for less money. I did but getting the new modem was a nightmare. When I did get it after 10 days and three orders I called to confirm what I should do with the old modem because I know I have to return it or pay for two. The dimwit dummy I spoke with could not choose between deliver to the store or return ship through Canada Post? This must be their training because no-one could be as stupid as the dummy I spoke with? If they pay him more than a $1 an hour he is overpaid!