All the above are Fido conversation were documentated in my account notes and live chat.
It is Day 12 and it's a friday. Even if Fido ship it out on Monday, I potentially wont' be getting the modem until Dec 23rd based on previous shipment schedule(7 business days) without considering it's holiday season.
I am currenly relying on my mobile data and I signed up this for Black Friday Promotion and Xmas promotion is already around the corner.
My question is:
I am aware a lots of new customers in my area is receiving the modem within 24-48hours after they signed up the service. Why does it take this long for the order to process, given it is an mistake made by Fido?
I have spent countless hours with a Live chat agent already and I don't feel comfortable with the current order status since I wasn't given any shipping order confirmation (I am not even asking for a tracking #).
Is this the normal practice / wait time for internet modem order?
I appreciate if someone can send me a PM since I already tried the live chat method. Thanks