Hello Fido Support. Off late, I have noticed that my 2.4GHz connections keep on dropping everyday. Time of day does not matter, happens anytime. The 5GHz connections do not disconnect.
I already reached out to them and they suggested to swap out the modem. I called around but none of the stores have any modems in stock as they have not been receiving shipments due to Covid.
In the meantime, I have disabled the WiFi on the modem and connected it to my own router, and the connections are stable.
Thanks for confirming, and we're happy to hear you found a temporary solution @nexxus007!
Right now, to avoid our customers going into stores during Covid19, modem swaps are done by mail.
Tech support can send you a new modem in the mail and once you get it you can ship back the old one.
If you prefer to do that instead of waiting, you can give them a call to have it done
Hope that helps!