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Fido Internet: Returned the modem and cancelled the services but no response

siil
I'm a participant level 1
I'm a participant level 1

Hey there, I have recently cancelled my Fido internet services mid-billing and returned the modem through Canada Post as instructed. But I still haven't gotten any response that they have received the modem nor is there any change in my account, I'm trying to contact Fido but the queue is just too long. My next billing date is in 2 days and I'm worried I might get charged again. Should I just unlink the internet account and what will happen to the refund? 

1 REPLY 1

FidoLony
Moderator
Moderator

Hey @siil,

 

Welcome to the community!

 

To get more details on this situation you would need to get in touch with our customer care team here