Fido Home Internet billed on separate invoice

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I'm a Participant Level 2

Fido Home Internet billed on separate invoice

I was informed by the online chat CSR that Fido Home Internet cannot be billed on the same invoice/billing cycle as my other two Fido cellphone numbers. I thought Fido wanted to stream line this service as a bundle to the wireless portion of the invoice (same as any other big 3 providers when the bundle services).

Is the temporary limitation or device that will never be compatible for billing with Fido wireless invoice?

 

 

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Re: Fido Home Internet billed on separate invoice

Hey everyone, 

 

I just wanted to confirm that if you have both mobile and Internet services they are charged on two separate invoices! Since that's the case, each service has it's own account number and payments have to be posted to each account separately.

 

That being said, to make it easy you can view both accounts by logging in with your email address on My Account! If you still log in with your phone number, all you have to do is create a new My Account profile with your email address . 

 

Hope this helps!

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Re: Fido Home Internet billed on separate invoice

Hey Serious_Guy!

 

That's a good question! 

I know that currently the Fido Internet service have his own 

  • Billing cycle
  • Due date
  • Balance
  • Payment method
  • Billing method (Online or paper)

I'm not sure if it's going to get merged with our wireless services, I can try to find out!

I'll get back to you as soon as I have an answer for you!



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I'm a Participant Level 2
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Re: Fido Home Internet billed on separate invoice

Another question.

I have ordered Fido service yesterday, however I do not see the service displayed in the Fido Internet section of my user account info online?

What needs to be done for it to be displayed on the same page With all my wireless services?
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Re: Fido Home Internet billed on separate invoice

Good morning Serious_Guy!

 

There's a delay before your profile on the Fido.ca is updated. Since it's a holiday, it might only be updated next week.

Keep an eye on your profile on Monday! If it's not been added, you can contact me here!



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Solution

Re: Fido Home Internet billed on separate invoice

Hey everyone, 

 

I just wanted to confirm that if you have both mobile and Internet services they are charged on two separate invoices! Since that's the case, each service has it's own account number and payments have to be posted to each account separately.

 

That being said, to make it easy you can view both accounts by logging in with your email address on My Account! If you still log in with your phone number, all you have to do is create a new My Account profile with your email address . 

 

Hope this helps!



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