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FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community,   We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.   This thread will be used ...

FidoCaroline by Community Manager (Retired)
  • 108472 Views
  • 122 replies
  • 6 likes

Resolved! Fido Home Internet Firmware Trial

Hey Community,   As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to part...

FidoCaroline by Community Manager (Retired)
  • 34515 Views
  • 16 replies
  • 3 likes

Credit Card Charge Phantom

I cancelled my account on Oct 19 due to very bad setvice and returned the equipment on Oct 22nd. I see an illegal charge if $273 on my credit card. Have reached out to fido several times with no luck. Will be filing a legal complaint. If there is any...

HS89 by I'm a Contributor Level 1
  • 449 Views
  • 11 replies
  • 1 likes

Terrible fido internet experience, formal complaint

Both me and my husband have been fido phone customer for over 10 years and we had no concerns. Fido was great, but recently we are very disappointed with what happened. We had a fido 75 internet service since last year, it was on promotion, so the pr...

Shawnssn by I'm a Participant Level 1
  • 114 Views
  • 1 replies
  • 0 likes

Tech Support

My internet had been performing badly in the last 2 weeks. I have called tech support (Mandeep & Necky). My first call to Mandeep asking for support, she wanted to get rid of me trying to transfer me to another queue at every oppotunity. I said pleas...

Gokay by I'm a Participant Level 2
  • 109 Views
  • 1 replies
  • 0 likes

Terrible Customer Service

Not only are the #wait times outrageous, I mean hours with no end in sight to the wait,  the off chance and by a stroke of luck someone does pick up the phone, the agent is #unhelpful and provides no solutions. I received an email on Nov. 25 from #Fi...

FizaH by I'm a Participant Level 2
  • 76 Views
  • 1 replies
  • 0 likes