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Connected to wifi but "no Internet connection"

I'm a participant level 1
I'm a participant level 1

Hi, since past 6 days I am facing this issue wherein "wifi is conneced but no internet". Earlier, i was able to make it run with some random resets but since two days there is absolutely no internet.


Pls advise.


Former Moderator
Former Moderator

Hey @ShiVa25


Welcome to the Community!


I would highly recommend to reach out the Home Internet Technical Support team! They will be able to have this resolved for you Smiley


You can reach out to them by dialing 1-888-236-FIDO (3436) > 1 > 2 > enter your account number


You can also Live Chat with there here


If you prefer, we can send you a PM too Smiley Just let us know!

I'm a participant level 2
I'm a participant level 2

Does anyone have any clue to this problem? I frequently encounter this problem (a few times per day). Technicians came a few times. The last resort was to replace the modem. But we called many places and there were simply no supply. Rogers have same modems. But they refused to give them to FIDO clients. 

Former Moderator
Former Moderator

Hey @MHX!


It does seem like it may be modem related, we do have them in stock now Smiley


Can you reach out to tech support so they can look into a swap for you?