Connected to wifi but "no Internet connection"

[ShiVa25]

Hi, since past 6 days I am facing this issue wherein "wifi is conneced but no internet". Earlier, i was able to make it run with some random resets but since two days there is absolutely no internet.

Pls advise.

[FidoThomas]

Hey @ShiVa25, 

Welcome to the Community!

I would highly recommend to reach out the Home Internet Technical Support team! They will be able to have this resolved for you

You can reach out to them by dialing 1-888-236-FIDO (3436) > 1 > 2 > enter your account number

You can also Live Chat with there here. 

If you prefer, we can send you a PM too Just let us know!

[MHX]

Does anyone have any clue to this problem? I frequently encounter this problem (a few times per day). Technicians came a few times. The last resort was to replace the modem. But we called many places and there were simply no supply. Rogers have same modems. But they refused to give them to FIDO clients. 

[FidoNick]

Hey @MHX!

It does seem like it may be modem related, we do have them in stock now

Can you reach out to tech support so they can look into a swap for you?