Can't access my internet account

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I'm a Participant Level 2 ARES_SURF
I'm a Participant Level 2

Can't access my internet account

My internet service is not showing up under my account. How do I get it to show up so I can check my usage and pay my bill?

 

Thank you.

 

 

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Accepted Solution

Re: Can't access my internet account

Hey @lyza1

 

Welcome aboard the Community!

 

In this case, you would need to contact us in order to link both your accounts together. The account holder must be the same and the informations should match in order to do that.

 

We can also send you a private message here if you like. Let us know.

 

 

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I'm a Participant Level 2 Harneer
I'm a Participant Level 2

Re: Can't access my internet account

Yup, I used my email as username for login

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Re: Can't access my internet account

Thank you for the update @Harneer,

 

In this case, I would like to take a closer look into your account so we can get to the bottom of this together. 

 

I'll send you a PM right away so we can access your account. Smiley 



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Message 12 of 19
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I'm a Participant Level 1 lyza1
I'm a Participant Level 1

Re: Can't access my internet account

I am having the same issue. It seems like it is not linked because only "mobile" is under the services.

 

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Solution

Re: Can't access my internet account

Hey @lyza1

 

Welcome aboard the Community!

 

In this case, you would need to contact us in order to link both your accounts together. The account holder must be the same and the informations should match in order to do that.

 

We can also send you a private message here if you like. Let us know.

 

 



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Message 14 of 19
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I'm a Participant Level 2 JG27
I'm a Participant Level 2

Re: Can't access my internet account

I also have the same problem. I can't see my home internet bill under services. There's only the mobile option. Please help me to link these accounts.

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Message 15 of 19
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Re: Can't access my internet account

Hey JG27! 

You definitely should be able to see both services. We'll send you a PM to get a closer look. 

 

 

 

 



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Message 16 of 19
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I'm a Participant Level 2 123456fh
I'm a Participant Level 2

Re: Can't access my internet account

I also experienced the same problem. I can't see my tablet internet bill in my account. There's only the mobile option. Please let me know how to link these accounts.

Thanks

 

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Message 17 of 19
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Re: Can't access my internet account

Hey @123456fh! I hope you're doing well. Smiley

 

We'll have to access your account to help you with your accounts. You can contact us using the link above or we can send you a PM via the community.

 

Let us know.



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I'm a Participant Level 2 123456fh
I'm a Participant Level 2

Re: Can't access my internet account

Thanks for the answer. Please send me a PM.

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