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About my home internet first billing charge

I'm a contributor level 1
I'm a contributor level 1

Hi community

I've recently switched from Rogers and got my first internet bill

Since I went through self-serve installation, I never need to call to activate the line

And the reason for my post is when I checked on my bill

I saw Fido charged one day before I got my modem delivered

I am wondering why Fido charge me for the days I haven't start my service

and do I get price adjustment for the bill?

I tried to reach out by phone, but it will take one and a half hr waiting time

Since it's  the busiest time of the year

I decided to give a shout here as well

I am free to be reach


Thanks for taking time to read my concern




Hello @Diulasaint,


Thank you for reaching out!


Billing starts as soon as the order is received and activated on the account. We'd be happy to review the details with you. Feel free to reach out to us through our Social Media channels.😊