2nd Light Flashing On Modem

[Soukthala]

Hello Fido Community,
The second light of my modem is flashing. How do I fix this? I've tried the both locations in my home, upstairs and downstairs, both do not work. I tried contacting support which says its 24/7, but I get the pop-up which says they are closed?

***Edited to add labels***

[Cawtau]

Hello Soukthala,

  Welcome to the community!

  Is your internet working properly? Are you able to use the services? Have you attempted to test the speeds? If there are no issues with using your internet, it's possible the light is supposed to flash or blink (see here).

  If your internet is not working properly, it could be a separate issue and may or may not be related to flashing/blinking lights.

Hope this helps

Cheers

[FidoMaria · Accepted solution]

Hi @Soukthala & welcome to the Community.

Did you try contacting our tech support through Live Chat? Be sure to choose the right link since Live Chat for mobile services is closed right now.

Hope this helps!

[Soukthala]

It's gave me the same message in french this time.

[FidoKenny]

Hey @Soukthala 

So you had a chance to contact our technical support?