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told plan change details are above pay grade?

asdjbzdg
I'm a participant level 1
I'm a participant level 1

I wanted to change my plan online and asking why I couldn't change it for the current date somehow got me to the office of the president where they told me explaining things was above their paygrade. I never did get an answer but after being tossed around to talk to different people for something that should have been simple I will be leaving fido. Thanks for wasting my time I guess?

1 REPLY 1

FidoNajat
Moderator
Moderator

Hey @asdjbzdg! We're really sorry to read this. If you ever change your mind, we remain available to answer your questions.