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@System activation errors marked all services OVER LIMIT!

I'm a participant level 2
I'm a participant level 2


In 3rd of January I received my two new lines that I ordered online through Fido site by my self to avoid $60 fee.

After I install the sim cards in the phones I noticed there is no display call, all incoming calls show unknown.

I chatted with customer service, after he checked his answer was maybe because it's new activation, no worries it will work within 24 hours.

The next day no change same error.

I logged to my account and I shocked when I see messages over limit!!! 

I go through chat again to ask about that , for 6 hours with agents transfer form one to another, and the last one answered: it's included in your plan and the system will reverse it no worry you will not get a charge.

I was not comfortable with the matter, so I returned the next day, no convincing answer, then on January 5, someone realized the problem and filed a case.

In 7th January the issues seems solved, display callwork, calls, MMS, sms, go somoth, but still services from 3-6 January marked as over limit 

Every few days I was checking for updates on this case but, I got one answer: wait 

After 25 days no answer .  And the bill posted and it is shocking!! $170.53 extra charge.

Line 1- $3.5 over limi + $6o fee +taxs.

Line 2- $24.80 over limit +$60 fee + taxes.

Total extra charges+ taxes $170.55 !!!! 

In 29 of January I creat a new case for this $120+tax fflees, and checked for updates for the 1st case for over limit charg, but, still in progress.

In 31 of January I got a credit for line 1- $3.5 +tax = $4 .

The next day I followed up with customer service for what about the another line and fees for both, form Agen to another as us usual after 2 hours I got answer : case still open and you have to wait 5 weeks!!!!! 

Asked to escalate the case but, no corporation from agent if you want go through call!!!!!

Last "specialist" Alisha closed the chat after he posted : case in progress then closed the chat directly!! 

All these are not acceptable!.

This my experiences with Fido after 2 months with them .

Still waiting................ For someone to resolve this.







I'm a participant level 2
I'm a participant level 2

Solved and all over limit charge because this issue are waived. 


Hello @Amigo20,


Welcome to the community!


I'm sorry to read about all the complications with the account so far, unfortunately, this is something that you will have to keep in communication with customer service directly as this community forum is not a method of customer service and it is meant for customers like myself to help each other. I would advise you to call next time and not use the chat, and maybe this time ask to speak to a supervisor.

I'm a participant level 2
I'm a participant level 2


Thank you for your concern.

I'm just posting my suffering and hard experience with Fido.