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Bad customer service

I'm a contributor level 1
I'm a contributor level 1

I been with fido for more than 20 years 3 lines on my account until last week that i call customer service to fix an issue with one of my plans that i upgrade for my son on dec the customer service rep was no help saying theres nothing that i can do it is what it is and raised the voice on me  no help received and cost fido to loose 3 lines and a old customer so sad they have people with no maners serving people 



Hey @Monofal1973 Smiley


That doesn't sound right! We always aim to offer friendly and efficient customer service.

Please don't hesitate to share your feedback by contacting us through any method listed here.


We'll be able to look into your account notes and see who you've been speaking with and send over your comments for a coaching opportunity.


We'd also be happy to go over everything and assist you with your account, if need be!