Hi,
In 3rd of January I received my two new lines that I ordered online through Fido site by my self to avoid $60 fee.
After I install the sim cards in the phones I noticed there is no display call, all incoming calls show unknown.
I chatted with customer service, after he checked his answer was maybe because it's new activation, no worries it will work within 24 hours.
The next day no change same error.
I logged to my account and I shocked when I see messages over limit!!!
I go through chat again to ask about that , for 6 hours with agents transfer form one to another, and the last one answered: it's included in your plan and the system will reverse it no worry you will not get a charge.
I was not comfortable with the matter, so I returned the next day, no convincing answer, then on January 5, someone realized the problem and filed a case.
In 7th January the issues seems solved, display callwork, calls, MMS, sms, go somoth, but still services from 3-6 January marked as over limit
Every few days I was checking for updates on this case but, I got one answer: wait
After 25 days no answer . And the bill posted and it is shocking!! $170.53 extra charge.
Line 1- $3.5 over limi + $6o fee +taxs.
Line 2- $24.80 over limit +$60 fee + taxes.
Total extra charges+ taxes $170.55 !!!!
In 29 of January I creat a new case for this $120+tax fflees, and checked for updates for the 1st case for over limit charg, but, still in progress.
In 31 of January I got a credit for line 1- $3.5 +tax = $4 .
The next day I followed up with customer service for what about the another line and fees for both, form Agen to another as us usual after 2 hours I got answer : case still open and you have to wait 5 weeks!!!!!
Asked to escalate the case but, no corporation from agent if you want go through call!!!!!
Last "specialist" Alisha closed the chat after he posted : case in progress then closed the chat directly!!
All these are not acceptable!.
This my experiences with Fido after 2 months with them .
Still waiting................ For someone to resolve this.
