Important information if you have registered to use the IP Relay Message Relay Service (MRS):
What is MRS: MRS is a free service that allows customers with hearing or speech disabilities to make and receive calls with the help of a relay operator via Teletypewriter (TTY) or over the Internet (IP Relay).
What’s changing: We are migrating the IP Relay service to a new platform on December 9th, between 1AM and 4AM EST. During this 3 hour window, IP Replay service will be unavailable. However, you’ll still be able to use TTY Message Relay, Video Relay Serivce (VRS) or any other preferred service to meet your communication needs.
What you need to do: On December 3rd, customers registered to IP Relay received an email with instructions to ensure a smooth transition to the new platform. I’ve included the instructions here, just in case.
Don’t hesitate to post any questions or comments below!