Problems with Fido App

[Nik06]

Hi, I cannot log into the Fido App since a couple of days. It always says they hit a snag and I should try again later. I did, but it didn't work. I have reinstalled. But still not working. Any suggestions? Thanks 

[FidoSaad]

Hey there @Nik06

Welcome to the Community

A few questions to better assist you with this situation:

1. Are you currently using an Android or an iPhone?
2. Is your phone's OS updated to the latest version as well?
3. When did you activate this Fido number?

Let us know!

[Nik06]

I use an iPhone, latest software. I signed up in July and at first the App worked fine. Thanks. 

[FidoSaad]

Thank you for the update.

Can you please complete the following steps:

1. Reset your login password for Fido.ca (this will also impact the mobile app)
2. Try to login once again to the app using the same credentials (email address as username + password)
3. If you're still unable to login, please reinstall the app once more

Should you still be unable to access the Fido mobile app, we'll need to investigate this further. Please reach out to us using these methods and one of our agents will open a ticket to have this looked into.