The Lucky Jack contest in the fido my account app doesn't show any game play after I accept the conditions. When I try again it tells me I've already played and have to wait a day. This had happened 2 days in a row. I have a pixel 3xl. It's there a scratch board? Or is that it, no game to play?
Solved! Go to Solution.
3 weeks ago
We’re working to resolve the scratcher animation issue as soon as possible. Contest entries for the Grand Prize are still being captured correctly. Instant winners can access their prize from their history tab.
Thanks for your patience with this.
Great idea. Gives me something to do when I wake up. 😆
I do wonder why every morning I need a new code to sign into the app and then I just get automatically entered without getting to scratch.
Saying that, THANKS for the contest!!!!!
We're glad that you're enjoying our contest! 😀
I've moved your post here, you can get more info in the accepted solution. As for the log in, I'd try un-installing and re-installing the app to see if that help.
I am wondering if anyone else is having problems when it comes time to scratching the symbols on the contest for an instant win. All week I was able to scratch twice & the rest of the the time it does not show the symbols and goes automatically to being entered.
Hey @Polecat ,
Thanks for letting us know, glad you were able to participate. We're happy to here that.
You didn't miss an opportunity to win , the entries are still being captured correctly. Instant winners can access their prize from their history tab.
Still happening as of this morning, makes me wonder if you’re actively preventing anyone from winning any prizes, how are we being compensated for lost scratches by the way, would you fix the **bleep** problem already out of all the days this contest has been available I’ve had less than a handful of scratches, ridiculous 🤬
I've move your post here, you can find more info on the solution above.
@VAMPSLAY and @JageDrift , we're aware and working on it. Keep in mind that as the solution mentions your entries are still working. You're being entered for the grand prize draw and if you won a daily prize, you'll see it in the history tab.