Lucky jack contest - error " Sorry, only one entry per day"

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I'm a Participant Level 3 Polecat
I'm a Participant Level 3

Lucky jack contest - error " Sorry, only one entry per day"

The Lucky Jack contest in the fido my account app doesn't show any game play after I accept the conditions. When I try again it tells me I've already played and have to wait a day.  This had happened 2 days in a row. I have a pixel 3xl. It's there a scratch board? Or is that it, no game to play?

Accepted Solution

Re: Lucky jack contest - error " Sorry, only one entry per day"

Hi everyone,

 

We’re working to resolve the scratcher animation issue as soon as possible. Contest entries for the Grand Prize are still being captured correctly. Instant winners can access their prize from their history tab.

 

Thanks for your patience with this.

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Message 1 of 22
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I'm Qualified Level 1
I'm Qualified Level 1

Re: Lucky jack contest - error " Sorry, only one entry per day"

Great idea. Gives me something to do when I wake up. 😆 

I do wonder why every morning I need a new code to sign into the app and then I just get automatically entered without getting to scratch. 

Saying that,  THANKS for the contest!!!!! 



If you liked my answer or I solved your problem please click like or solved.
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Message 11 of 22
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Highlighted
I'm a Participant Level 3 Polecat
I'm a Participant Level 3

Re: Lucky jack contest - error " Sorry, only one entry per day"

Today was the first day it worked using the app 👍. Hoping I didn't miss an opportunity to win.

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Message 12 of 22
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Moderator
Moderator

Re: Lucky jack contest - error " Sorry, only one entry per day"

Hey @Original_Lucy,

 

We're glad that you're enjoying our contest! 😀

 

I've moved your post here, you can get more info in the accepted solution. As for the log in, I'd try un-installing and re-installing the app to see if that help.

 

 



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Message 13 of 22
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I'm a Participant Level 2 Nance
I'm a Participant Level 2

Lucky Jack Contest

I am wondering if anyone else is having problems when it comes time to scratching the symbols on the contest for an instant win. All week I was able to scratch twice & the rest of  the the time it does not show the symbols and goes automatically to being entered.

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Message 14 of 22
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Moderator
Moderator

Re: Lucky jack contest - error " Sorry, only one entry per day"

Hey @Polecat

 

Thanks for letting us know, glad you were able to participate. We're happy to here that. 

 

You didn't miss an opportunity to win , the entries are still being captured correctly. Instant winners can access their prize from their history tab.



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Message 15 of 22
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I'm a Participant Level 2 VAMPSLAY
I'm a Participant Level 2

Re: Lucky jack contest - error " Sorry, only one entry per day"

Still happening as of today, get on the ball fido. This is why I've already canceled 2 accounts. Just waiting on black Friday deals so I can get away for good.

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Message 16 of 22
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I'm a Participant Level 3 JageDrift
I'm a Participant Level 3

Re: Lucky jack contest - error " Sorry, only one entry per day"

Still happening as of this morning, makes me wonder if you’re actively preventing anyone from winning any prizes, how are we being compensated for lost scratches by the way, would you fix the **bleep** problem already out of all the days this contest has been available I’ve had less than a handful of scratches, ridiculous 🤬

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Message 17 of 22
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I'm a Participant Level 3 Ayoolaakins
I'm a Participant Level 3

Re: Fido XTRA – Lucky Jack Contest!

Whenever I try to scratch it automatically skips and just enters me for the main prize so I never get a chance to scratch the card. Has happened to me three times now. Please help 

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Message 18 of 22
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Moderator
Moderator

Re: Lucky Jack Contest

Hey @Nance

 

We moved your post to this thread as it deals with a similar topic!

 

Let us know if you have any other questions.



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Message 19 of 22
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Moderator
Moderator

Re: Fido XTRA – Lucky Jack Contest!

Hey @Ayoolaakins,

 

I've move your post here, you can find more info on the solution above. 

 

@VAMPSLAY   and @JageDrift , we're aware and working on it. Keep in mind that as the solution mentions your entries are still working. You're being entered for the grand prize draw and if you won a daily prize, you'll see it in the history tab.

 



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