Hey @roughcut613 !
I'll need to ask you a few questions to understand what could be happening. It would be appreciated if you could take some time to answer as it would help us to improve the app. 🙂
1. Since when is this occurring?
2. Are you using an Android phone or an iPhone?
3. Is the app version and phone software updated?
4. Did you try to uninstall and reinstall the app?
5. Is it also happening when you use fido.ca?