I am not able to send whatsapp voice message when I use my data but I am able to send with Wifi.

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I'm a Participant Level 2 gwong1
I'm a Participant Level 2

I am not able to send whatsapp voice message when I use my data but I am able to send with Wifi.

 
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Re: I am not able to send whatsapp voice message when I use my data but I am able to send with Wifi.

Hey @gwong1!

 

Did you figure this out? It seems to be app related, I suggest making sure you have the latest version of the app in case the older version has any bugs!

 

Let us know Smiley

 

 

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I'm a Legend Level 1
I'm a Legend Level 1

Re: I am not able to send whatsapp voice message when I use my data but I am able to send with Wifi.

Hello @gwong1,

 

Welcome to the community!

 

Does you data work as normal with other apps and can you browser the Internet OK?

  

What exactly happens when you try to send the voice message? Are you able to send other medias like a picture using your data OK?

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I'm a Participant Level 2 gwong1
I'm a Participant Level 2

Re: I am not able to send whatsapp voice message when I use my data but I am able to send with Wifi.

Does you data work as normal with other apps and can you browser the Internet OK? --- Yes when I send voice message on any other app it works, & I am able to send voice message from Whatsapp when I use Wifi. And I am able to browse internet.

  

What exactly happens when you try to send the voice message? - it keep looping & it won't send. The blue circle kept looping & eventually say "Retry" 

 

Are you able to send other medias like a picture using your data OK? yes I can send pictures but not voice message when using data! 

 

Thansk  very much

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Re: I am not able to send whatsapp voice message when I use my data but I am able to send with Wifi.

Hey @gwong1!

 

Did you figure this out? It seems to be app related, I suggest making sure you have the latest version of the app in case the older version has any bugs!

 

Let us know Smiley

 

 



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