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I have the Huawei p20 pro with a pulse plan. The software and app are both up to date, but I keep getting a popup message "sorry something went wrong don't worry you haven't started using your databytes". Once I click ok, I have no way of accessing my databytes. Please help.
Hey @Bchiu
Welcome to the Community!
I got some questions for you :
Let us know
I have never used data bytes before. No changes were made during this billing cycle. I was on mobile data when I attempted to use data bytes.
Hey @Bchiu!
We'll all try our best to make sure you have the chance to use your Data Bytes. It's a great feature after all.
Did this error occur immediately after you clicked on the Data Bytes banner on the app?
If no, when did it occur?
Let us know.
No, there's no data bytes banner at all
Thanks for the info @Bchiu
At this point it might be best to have a look at your account directly
You can definitely contact us for that
We can also send you a PM on here if you prefer
Let us know