Huawei p20 pro app and databytes problem

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I'm a Participant Level 2 Bchiu
I'm a Participant Level 2

Huawei p20 pro app and databytes problem

I have the Huawei p20 pro with a pulse plan. The software and app are both up to date, but I keep getting a popup message "sorry something went wrong don't worry you haven't started using your databytes". Once I click ok, I have no way of accessing my databytes. Please help.

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Re: Huawei p20 pro app and databytes problem

Hey @Bchiu

 

Welcome to the Community!

 

I got some questions for you :

  • When is the last time you used Data Bytes?
  • Did you make any changes to your account or line during the current cycle?
  • You are on Mobile Data and not on Wi-Fi?

Let us know Smiley

 

 



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I'm a Participant Level 2 Bchiu
I'm a Participant Level 2

Re: Huawei p20 pro app and databytes problem

I have never used data bytes before. No changes were made during this billing cycle. I was on mobile data when I attempted to use data bytes.

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Re: Huawei p20 pro app and databytes problem

Hey @Bchiu!

 

We'll all try our best to make sure you have the chance to use your Data Bytes. It's a great feature after all. Smiley

 

Did this error occur immediately after you clicked on the Data Bytes banner on the app?

 

If no, when did it occur?

 

Let us know.



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I'm a Participant Level 2 Bchiu
I'm a Participant Level 2

Re: Huawei p20 pro app and databytes problem

No, there's no data bytes banner at all

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Re: Huawei p20 pro app and databytes problem

Thanks for the info @Bchiu

 

At this point it might be best to have a look at your account directly

 

You can definitely contact us for that Smiley

 

We can also send you a PM on here if you prefer

 

Let us know



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