Fido My Account - iPhone - Your session timed out error

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I'm a Participant Level 3 SkGold
I'm a Participant Level 3

Fido My Account - iPhone - Your session timed out error

Hello,

 

I am getting “Your session timed out” error  on the My Account app, on iPhone, every single day. Then app stuck an never loads.

 

The only fix I found is to delete the app and install it again; but I need to do this several times a day. It is very annoying.

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Former Moderator FidoMegan
Former Moderator

Re: Fido My Account - iPhone - Your session timed out error

Hey SkGold! 

 

Does this happen after you try to log in or when you open the app?



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I'm a Participant Level 3 SkGold
I'm a Participant Level 3

Re: Fido My Account - iPhone - Your session timed out error

Hello. It is happening while opening the app (no login).

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Community Specialist
Community Specialist

Re: Fido My Account - iPhone - Your session timed out error

Hey @SkGold,

 

We'll need to take a look at your account to see what's going on. I'll send you a PM in just a bit!



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I'm a Participant Level 1 Tk97
I'm a Participant Level 1

Re: Fido My Account - iPhone - Your session timed out error

The same thing is happening to me.. I can't access the app at all after I try to log in, that message just pops up saying "session timed out" I've tried deleting the app and reinstalling it and no difference. please help.

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Former Moderator FidoMegan
Former Moderator

Re: Fido My Account - iPhone - Your session timed out error

Hey @Tk97

 

I'll send you a PM and we'll check this out. Smiley



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I'm a Participant Level 3 SkGold
I'm a Participant Level 3

Re: Fido My Account - iPhone - Your session timed out error

I didn't get PM.

 

It is happening again now. After that error message the app is stucked and not loading.

 

My wife has the same issue on different Fido account.

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Moderator
Moderator

Re: Fido My Account - iPhone - Your session timed out error

Hey @SkGold,

 

That's odd! I'm sending you another one right away!

 

I'll talk to you soon.



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Message 8 of 19
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I'm a Participant Level 2 Mokabean
I'm a Participant Level 2

Re: Fido My Account - iPhone - Your session timed out error

I am getting the same error. Can't use my free databytes because I can never open the app. 

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Message 9 of 19
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Moderator (inactive) FidoRachel
Moderator (inactive)

Re: Fido My Account - iPhone - Your session timed out error

Hey @Mokabean (cool name by the way!),

 

Can you make sure you're on the lastest version of the app? We're at 3.1.8 on both OS.



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I'm a Participant Level 2 Yo_Duh
I'm a Participant Level 2

Re: Fido My Account - iPhone - Your session timed out error

I am also getting the same error, 'Your session timed out'. I have tried while on WiFi and on my cell phone network (WiFi off). I do not have Fido mobile service, i have two other services with Fido; the app did work at one point. I have tried uninstalling and reinstalling numerous times, yet i always get the same error.

 

I am using the latest iPhone app (as per the app store), v3.1.8.

 

Thanks,

 

YoDuh

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Moderator
Moderator

Re: Fido My Account - iPhone - Your session timed out error

Hey @Yo_Duh,

 

Welcome to the Community!

 

Thanks for all the information, it helps a lot Smiley

 

I'll send you a PM shortly to take a closer look at your account.



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I'm a Participant Level 2 Mokabean
I'm a Participant Level 2

Re: Fido My Account - iPhone - Your session timed out error

Thanks. All up to date. If I turn my phone off I can use app once when I turn it back on.

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Former Moderator FidoGabrielle
Former Moderator

Re: Fido My Account - iPhone - Your session timed out error

Great! Thanks for following up with us on this. 



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I'm a Participant Level 1 Thrasher
I'm a Participant Level 1

Re: Fido My Account - iPhone - Your session timed out error

Hi.  I am having the same problem as others.  Can’t access the app and get session time out error message 

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