Fido My Account - iPhone - Your session timed out error

[SkGold]

Hello,

I am getting “Your session timed out” error  on the My Account app, on iPhone, every single day. Then app stuck an never loads.

The only fix I found is to delete the app and install it again; but I need to do this several times a day. It is very annoying.

[FidoMegan]

Hey SkGold! 

Does this happen after you try to log in or when you open the app?

[SkGold]

Hello. It is happening while opening the app (no login).

[FidoStephen]

Hey @SkGold,

We'll need to take a look at your account to see what's going on. I'll send you a PM in just a bit!

[Tk97]

The same thing is happening to me.. I can't access the app at all after I try to log in, that message just pops up saying "session timed out" I've tried deleting the app and reinstalling it and no difference. please help.

[FidoMegan]

Hey @Tk97

I'll send you a PM and we'll check this out.

[SkGold]

I didn't get PM.

It is happening again now. After that error message the app is stucked and not loading.

My wife has the same issue on different Fido account.

[FidoClaudia]

Hey @SkGold,

That's odd! I'm sending you another one right away!

I'll talk to you soon.

[Mokabean]

I am getting the same error. Can't use my free databytes because I can never open the app. 

[FidoRachel]

Hey @Mokabean (cool name by the way!),

Can you make sure you're on the lastest version of the app? We're at 3.1.8 on both OS.

[Yo_Duh]

I am also getting the same error, 'Your session timed out'. I have tried while on WiFi and on my cell phone network (WiFi off). I do not have Fido mobile service, i have two other services with Fido; the app did work at one point. I have tried uninstalling and reinstalling numerous times, yet i always get the same error.

I am using the latest iPhone app (as per the app store), v3.1.8.

Thanks,

YoDuh

[FidoClaudia]

Hey @Yo_Duh,

Welcome to the Community!

Thanks for all the information, it helps a lot

I'll send you a PM shortly to take a closer look at your account.

[Mokabean]

Thanks. All up to date. If I turn my phone off I can use app once when I turn it back on.

[FidoGabrielle]

Great! Thanks for following up with us on this. 

[Thrasher]

Hi.  I am having the same problem as others.  Can’t access the app and get session time out error message