Huawei p20 pro app and databytes problem

[Bchiu]

I have the Huawei p20 pro with a pulse plan. The software and app are both up to date, but I keep getting a popup message "sorry something went wrong don't worry you haven't started using your databytes". Once I click ok, I have no way of accessing my databytes. Please help.

[FidoCharles]

Hey @Bchiu

Welcome to the Community!

I got some questions for you :

• When is the last time you used Data Bytes?
• Did you make any changes to your account or line during the current cycle?
• You are on Mobile Data and not on Wi-Fi?

Let us know

[Bchiu]

I have never used data bytes before. No changes were made during this billing cycle. I was on mobile data when I attempted to use data bytes.

[FidoPhilippe]

Hey @Bchiu!

We'll all try our best to make sure you have the chance to use your Data Bytes. It's a great feature after all.

Did this error occur immediately after you clicked on the Data Bytes banner on the app?

If no, when did it occur?

Let us know.

[Bchiu]

No, there's no data bytes banner at all

[FidoCharles]

Thanks for the info @Bchiu

At this point it might be best to have a look at your account directly

You can definitely contact us for that

We can also send you a PM on here if you prefer

Let us know