This is THE place to find answers, ask questions and share advice. Register now to join the conversation!
We’ll help you get started, and be sure to check out the Library; your go-to for how-tos.
When I open the Fido My Account app and give it my phone number, I am told "Sorry, Having some technical issues. Try again later."
still the same issue for my G5.
have a case support number from fido but have not heard back (C124537550)
Let's check your account together to have status on this investigation.
Sending you a PM now. Talk to you soon.
Hey, I am having the exact same issue.
Have you ever transferred you number from another carrier to Fido?
Hey there @Barrymn
Thanks for reaching out about this!
We'll take a closer look together I'll send you a PM to check it out!
I have exactly the same issue. I have 3 data only numbers.
Were you ever able to log in to your account before today?
Did you try to reset your password to see the result?
It used to work all the time. No I have not reset my password.
Are you using your phone number as your username when you log in or your email address, NevinM?
The same is happening with me. I've tried all options: Wi-Fi, LTE, 3G, reinstalling, resetting all settings, and rebooting. Nothing works. I can log in through fido.ca. I ported 3 number from Rogers. Was able to authorize only 1.
Can you also confirm if you are using your phone number or your email address as a username to log-in?