Fido My Account Android App Technical Problem

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I'm a Participant Level 2 Thinker77
I'm a Participant Level 2

Fido My Account Android App Technical Problem

When I open the Fido My Account app and give it my phone number, I am told "Sorry, Having some technical issues. Try again later."

 

 

 

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I'm a Participant Level 3 kf4
I'm a Participant Level 3

Re: Fido My Account Android App Technical Problem

I'm using my email address.

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Moderator
Moderator

Re: Fido My Account Android App Technical Problem

Hey @kf4

 

Thanks for the reply

 

You had a chance to reset your password on Fido.ca?

 

 



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I'm a Participant Level 3 kf4
I'm a Participant Level 3

Re: Fido My Account Android App Technical Problem

I've logged in and changed it.

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Message 33 of 38
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Moderator (inactive) FidoRanya
Moderator (inactive)

Re: Fido My Account Android App Technical Problem

Are you still experiencing the same thing @kf4 ?



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Message 34 of 38
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I'm a Participant Level 3 kf4
I'm a Participant Level 3

Re: Fido My Account Android App Technical Problem

Yes, I'm still receiving the same message

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Moderator
Moderator

Re: Fido My Account Android App Technical Problem

Hey @kf4

 

I'll send you a PM so we can take a look at this together!

 

Talk to you soon Smiley



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I'm a Participant Level 1 rgpanna
I'm a Participant Level 1

Re: Fido My Account Android App Technical Problem

I have the same problem.

 

I'm not able to log in using my phone number, and when I logged in using my email, the Extra hour Data don't show up to me 
I already open a case to the back office work on it... Just move back to Fido due to the good fees and all these extra data things... But this is so frustrating don't have the possibility to use it.

 

At least Anmod the support guy on the chat was great and tried to help me in his best!

 

Anyone here had the problem solved?

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Moderator
Moderator

Re: Fido My Account Android App Technical Problem

Hello @rgpanna and welcome to the Community.


Let's take a look at the investigation that was sent already to see what's going on .

I'm sending you a PM to get this looked into. Talk to you soon.



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