I have the same problem.
I'm not able to log in using my phone number, and when I logged in using my email, the Extra hour Data don't show up to me
I already open a case to the back office work on it... Just move back to Fido due to the good fees and all these extra data things... But this is so frustrating don't have the possibility to use it.
At least Anmod the support guy on the chat was great and tried to help me in his best!
Anyone here had the problem solved?