Hi,
While we are on vacation in the month of April. Our account got fraud by changing the contact email, upgraded our moblie plan, and the worse part purchased 2 iphone X. Now is all under our bills.
Yesterday May 28, we phone to Fido customer ca...
Update on June 22. We received our most recently Fido bill last week, and everything seemed back to normal. The only thing was we had to call Fido customer service and asked for the money refund back to our credit card. Otherwise, it would remain to...
update on June 12. I just loggin to my account, and saw there is a credit of $1579.74 on it. I couldn't find any detail on this yet since this month's statement is not yet available. However, I did a simple calculation, the total fraud amount was $20...
Latest update: Fido fraud dept just gave me a call, explaining the whole situation and find out the fraud.And will readjust our moblie plan back to the it was and will refund the $2000+ back to us within the next 30days. We'll see if all this getting...
One suggestion to Fido regarding customer protection, Fido should send a SMS to our mobile number regarding any activity to our account, like contact info change, plan upgrade, device purchase .....If we ever received SMS regarding all these activiti...
