Fido Community

I took 40+ minutes for the answers - how to return the modem and get refund

Fido is ending the Internet service till May 6th, it is totally normal, business is business. Compared the service fee of the recommended ISP (Rogers), $70 per month (with discount at the 2 years), so expensive. And I switched to a small ISP, similar...

Re: Question About International Travel Plan That Is Unclear...

Hello @Kulimar, Welcome to the community! You will be charged $15 a day for every day you use the Fido Roam in the destination country, the $15 10 MB will only apply if you exceed your monthly data allotment.

Re: Someone is trying to change my PIN

Hello @shamshadali1077, Welcome to the community, Fido put those measures in place to help prevent unauthorized access to your account, I know it can be daunting trying to get hold of someone but I would suggest you keep trying the fraud departme...

Re: Can I turn off data from the account

Hello @Mili0087, Welcome to the community! Currently, there is no option to turn off the data on the app or any of the self-serve methods.

Re: Payment deducted despite cancellation and settlement

Hello @sachinharjai , Please get in touch with us via these methods so that we can check things out. Thanks.

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Happy Diwali! Enter for a chance to win a $5,000 travel voucher!

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