Keep losing data in Ucluelet and Tofino? Here's a solution.

Keep losing data in Ucluelet and Tofino? Here's a solution.

Keep losing data in Ucluelet and Tofino? Here's a solution.

MarkQuarless
I'm a Participant Level 2

Keep losing data in Ucluelet and Tofino? Here's a solution.

This trick has worked for two trips to Tofino / Ucluelet this last six months for me. I haven't looked into why this is, but data will get cut for Fido (my Pixel XL and fiancee's G5 have this same uniform issue) in those areas after some time limit.

 

Here is the reset to get going again:

 

Settings>>Network and Internet>>Mobile Network

>>Advanced Settings>>Preferred Network Type (which should be set to LTE)

>>Switch Network Type to "2G"

 

Wait about 5-10 seconds

 

Again, and lastly, select "Preferred Network Type" from the "Advanced Mobile Network Settings" page and change the network from 2G back to LTE.

 

You're reset and finished. Wait a few seconds to reconnect. Repeat as neccessary.

 

Moving to a different location also seems to help after a long period of resets. Data never seems to get lost while using mobile navigation - only when in the same place for some time, using data for internet, maps, etc.

 

Confused

2 REPLIES 2
Cawtau
Senior MVP

Hello MarkQuarless,

 

  Had you tried to enable roaming data?

 

  There seems to only be two Fido/Rogers towers in the area, one near Tofino and the other near Ucluelet.

 

Tofino.jpg

Taken from here.

 

  In addition, the tower near Tofino does not appear to use any LTE bands/frequencies. On the other hand, the  only LTE bands/frequencies used on the tower near Ucluelet appears to be band(s) 12 and/or 17 (700MHz).

 

  There are other cellular towers (Telus) in the area, though some areas along the Pacific Rim Hwy and Tofino Ucluelet Hwy/Peninsula Road are still not covered very well. Since newer phones do not have a separate setting to disable roaming, it's possible your devices were roaming on those towers as Fido-EXT (Extended Coverage). However, if your devices did not have roaming data enabled, they would not have been able to access data on those towers.

 

  For future trips, enabling roaming data may help in accessing data at those locations. You should note that extended coverage is only meant on a temporary basis. The majority of your usage must be on the Fido network.

 

Hope this helps Smiley

 

Cheers


FidoAmanda
Former Moderator

Hey MarkQuarless!

 

Thanks for the tip!

 

Does this happen every time you're out in that location? When this happens, does rebooting your phone help?

 

Let us know! We'd like to check out why that's happening.