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shipment delayed and exceed 15-day satisfaction guarantee period

I'm a participant level 2
I'm a participant level 2

I ordered a Huawei tables with an added line for two-year contract by call. It shipped on June 21 2020, when it reached to me, I rejected it and returned it to the sender because I change my mind, I would like to cancel it. Normally it could be reach to the sender within 15-day satisfication guarantee period but it delayed for a long time. Since June 29, there is no any updates on courier website until now. I called courier Purolator, the agent said she would help me, but then nothing works on my shipment. Now it has already exceeded the 15-day satisfaction guarantee period due to the delay of shipment. I do not know how to solve it, does fido contact the Purolator?


Community Manager (Retired)
Community Manager (Retired)

Hey @Keqihui,


I'll send you a PM to see what might've happened and get to the bottom of this for you. 


Keep an eye on your inbox, I'll see you there. 


Also, for account specific questions please contact us here in the future.