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"Unregistered SIM" -- Problems With New SIM Card. Lost Old One!

AlyssaNicole
I'm a Participant Level 1
I'm a Participant Level 1

Hello.

 

Basically, I bought a new SIM card today, as I lost my old one. I purchased it at the store, and she lady was supposed to activate it to my account. She had my account information up, and scanned the SIM card, and I took it home, to find out that it is just saying "Unregistered SIM". I can't Update my SIM in My Account, because I don't have the old SIM card number.

 

Any help?

 

 

***Edited to add labels***

1 REPLY 1

10yearfido
I'm an Expert Level 2
I'm an Expert Level 2

Call in. They can do switch you to the new SIM without you having the old SIM. If you do it online you need both handy.