not registered on network

[goodsgrocery]

Replaced screen on samsung A10S everything works except cant register on network  

It seems to see sim card as it shows my phone number etc 

I have updated the software on the phone. The apn info is all correct

put sim card in another phone and it works fine..

Any ideas ??

[JLScarano]

I have a Samsung S8 and i did all the restart and stuff but it still shows as a Network not connected. Is there anything else i can do or that I'm missing

[Cawtau]

Hello JLScarano,

  Welcome to the community!

  Firstly, have you previously been able to access the networks with that phone? If you're new to Fido, are you able to test the SIM card in a different phone? As well, had you used your phone with a different network? Is it possible it's locked to another network?

 You might consider trying to manually set the network to Fido to see if that helps. If you haven't yet tried the SIM card in a different phone, it might be helpful to test to see if there is an issue with the SIM card.

Hope this helps 😀

Cheers

[KAPABLE-K · Accepted solution]

Hello @goodsgrocery,

Try doing this, with the phone on take out the SIM card then go to settings-> Apps search for SIM toolkit open it then go to storage and clear data then go to permissions tap on the burger menu at the top (the 3 dots) then all permissions tap on each option you see in there and tap on OK. Now go back and tap on force stop after that restart the phone do not put the SIM card in as yet.

Once the phone has fully turned on put the SIM back in and see if it works.