no voicemail number on sim card

[roughrider]

hi, i just switched to the 57$ plan and cannot get the voicemail to work

im  using a samsung galaxy s2x

***Edited to add labels***

[wimty]

None of these links work, some say I don't have access, the newest ones say they're unavailable.

[FidoCristina · Accepted solution]

Hey everyone!

I'd like to add a little update since I came across this thread

Here is the latest information on the voicemail number and how to set it up on various phones.

Hope it helps.

Cheers

[FidoStephane]

Here you go;

Province	Retrieval Number				Deposit Number
	Before February 16, 2009	As of February 16, 2009	As of December 9, 2009	As of September 19, 2013	Before February 16, 2009	As of February 16, 2009	As of December 9, 2009	As of September 19, 2013
Alberta, Saskatchewan, Manitoba	+1 403 714-1123	+1 403 401-2089	+1 403 401-2089	+1 778 317-6408	+1 403 612-0982	+1 403 401-2087	+1 403 401-2087	+1 778 317-2019
British Columbia	+1 604 618-1123	+1 778 317-5607	+1 778 317-5607	+1 778 317-6408	+1 604 505-0448	+1 778 317-5602	+1 778 317-5602	+1 778 317-2019
Quebec, Maritimes, Ottawa	+1 514 992-1123	+1 514 583-8210	+1 514 583-8210	+1 514 583-7548	+1 514 827-5246	+1 514 583-8205	+1 514 583-8205	+1 514 583-2065
Ontario (except Ottawa)	+1 416 822-1123	+1 647 839-6134	+1 647 997-1131	+1 647 839-9169	+1 647 241-3492	+1 647 839-6131	+1 647 997-1130	+1 647 839-5028

[roughrider]

i have the visual voicemail, i was told by fido to push number 1 on the keypad and follow the prompts.

when i did  this it said no voicemail number on sim card and took me to the voicemail setup. i pushed the voicemail button

and it did not go into any setup, ??

[roughrider]

well, i can see that my asking for help is not getting me anywhere from this forum.

i have read other posts that are exactly the same as my problem that was solved, i have a non fido phone so the normal software will not allow me to receive   v vm. i have contacted fido three times now and the last answer i got was the back end people have to send you different software for a non fido phone i have a case number and everything and still no call from anyone.

could someone here that is technical support get this working for me!!

[FidoStephen]

Hi roughrider,

Sorry for the delay in responding to your post.

Do you know if you have the correct voicemail centre number stored in your phone? The number depends on your area code. You can find the voicemail centre numbers here.

Please let me know.

[VaderFido]

The first link in this thread is for "only Authourized users" - Therefore useless.

The second link worked.  It was :

http://forums.fido.ca/t5/forums/forumtopicpage/board-id/Smartphones/message-id/12645/highlight/true#...

Thanks

[qwerryt]

I had the same problem. Tried calling at the customer care, they told me that they have reset the code and to switch off and then switch on the phone and then it will work. But it didn't. 

Now, when I trying to access these links, they are not available 

[Anonymous]

thats cus their doing it wrong, the customer service is suppost to do a RE-SEND to Switch in V21, then you need to turn off and on your phone after 2 mins, this will send a signal over the air, then download into your phone, which will program the vm retreival number into your sim.   it usually does tihs automatically but sometimes if you have poor reception or your phone is off when you receive the signal, it doesnt properly program

[filcayra72]

also the link you posted gives me a page saying that access to that page is restricted to me

[FidoStephen]

Here's a valid link:

http://forums.fido.ca/t5/forums/forumtopicpage/board-id/Smartphones/message-id/12645/highlight/true#...

[filcayra72]

when i first got my phone i had no idea that it came with voicemail. i always just had missed calls and nothing in my prepaid package suggested i had a voicemail number. recently a friend of mine had told me that my phone had voicemail and that all i had to do was press and hold the number one speed dial. as soon as i tried it again i got the message saying "call failed". i never was informed that there was a voicemail centre that i had to call and nothing was said about the voicemail center on the site or in my prepaid cellphone package. also, now that i have stored my own number as the voicmail number, none of my setup menu's will allow me to change that number. I have no idea how to change the voicemail number now even if i do get my actual voicemail number from the voicemail center

[roughrider]

I have the correct number, they told me I have the wrong software from fido I think he said 197 and I need 195 but nothing works right like I said they said I was to be sent the other software and no one has gotten touch with me.

[Anonymous]

if u  have the correct number thats all u need to call ur voicemail and listen to ur messages.   if u have a non-fido phone u will NEVER have the correct software, fido does not offer software versions for phones they don't sell, ur best bet is to progam the number into the voicemail menu of ur phone so when u press and hold 1 it dials the voicemail, then it says doo doo, please enter your access code, enter it and wala, you can play back ur voice messages.   you may not be able to use advacned features like visual voice mail, however fido Is telling you the traditional way to check ur messages will continue to work, and it should, have u tried yet?

[roughrider]

thats my problem, it will not let me into the voicemail menu

when i push 1 it says no voicemail number is stored on sim card, then it takes me to screen that says add number but won't go to any other screen to let me enter any number. there are other posts where the person has a non fido phone( android) where they entered a generic imei number and the problem was solved, so im pretty sure it can be fixed.

[Anonymous]

did u follow fidostephens suggestion and read the link he posted?

[roughrider]

do you mean about the voicemail number?