need help to unlock my phone

[k102188]

Hi Fido Support

I've called twice and provided my IMEI to try and unlock my phone for my trip this coming Friday. 

Both times, I have been provided the same unlock code but when I enter it in, it says unlock failed. 

Please contact me ASAP as I need this device unlocked for my trip. 

[FidoCharles]

Hey @k102188

Welcome to the Community!

What device are you using exactly?

Did you try any unlock code before the one we provided you?

[k102188]

I have a ZTE AXON . And I have not tried any code other than the one provided to me over the phone by a fido staff

[FidoAmanda]

Hey @k102188!

Were you able to get everything figured out?

An update would really help out the Community!

[FidoAmanda]

Are you getting any error message? If you are, what is the exact error? 

Could you also confirm that these are the steps that you're following to complete your unlock: 

- Turn off your phone.

- Remove your Fido SIM card from your phone.

- Insert another carrier’s SIM card back into your phone.

- Turn on your phone, and enter the unlock code when prompted.

Lastly, have you reached back out to customer service to inquire if they can request a new unlock code for your device?

Let us know!