Showing results for 
Search instead for 
Did you mean: 

need help to unlock my phone

I'm a participant level 2
I'm a participant level 2

Hi Fido Support

I've called twice and provided my IMEI to try and unlock my phone for my trip this coming Friday. 


Both times, I have been provided the same unlock code but when I enter it in, it says unlock failed. 


Please contact me ASAP as I need this device unlocked for my trip. 



Former Moderator
Former Moderator

Hey @k102188

Welcome to the Community!


What device are you using exactly?


Did you try any unlock code before the one we provided you?

I'm a participant level 2
I'm a participant level 2

I have a ZTE AXON . And I have not tried any code other than the one provided to me over the phone by a fido staff

Hey @k102188!


Were you able to get everything figured out?


An update would really help out the Community!

Are you getting any error message? If you are, what is the exact error? 


Could you also confirm that these are the steps that you're following to complete your unlock: 


- Turn off your phone.

- Remove your Fido SIM card from your phone.

- Insert another carrier’s SIM card back into your phone.

- Turn on your phone, and enter the unlock code when prompted.


Lastly, have you reached back out to customer service to inquire if they can request a new unlock code for your device?


Let us know!