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internet and text not working - need help please

I'm a participant level 1
I'm a participant level 1

Both my text messaging and internet is not working.

Internet only works on WIFI.

Tried resetting network...


If you have any information that can help me I would really appreciate it!



***Edited to add labels***


Community Manager
Community Manager

Hey there deeka8,


Sorry for the delay in responding to your post.


If you are still experiencing the issue, would you be able to provide some more information such as the model phone you are using, whether or not this is in a location in which you normally have reception and said services work, etc.


Let us know and we'll see if we can help!