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iPhone 5 not working after upgrading

HighSynergy
I'm a participant level 1
I'm a participant level 1

So yesterday I upgraded my phone. I went to the Apple Store and had it done there since I know they'll have it in stock.

 

I was advised to wait up to 1 hour from when we were done for my new phone to receive service, and service from my old phone would be cut off. No big deal. If I didn't receive service within the hour, I was told call Fido or come back to the store. I left the mall right after so coming back to the Apple Store that day was not possible.

 

I never had service to my new phone.

 

Also, my old phone still works.

 

I called Fido today and the representative told me it was some sort of LTE delay (don't quite remember). He then told me he was going to "reset" (?) it and I was instructed to turn off my device in question, wait 10 minutes then turn it back on.

 

I turned both my old and new device off for 15 minutes and turned them back on and no change whatsoever.

 

What now?

 

Thanks,

 

Richard

 

 

***Edited to add labels***

1 REPLY 1

FidoStephen
Community Manager (Retired)
Community Manager (Retired)

Hi Richard,

 

It sounds to me as though your LTE SIM may not have been activated. Is it working now? If so, what was the issue?