iPhone 5 not working after upgrading

iPhone 5 not working after upgrading

iPhone 5 not working after upgrading

I'm a Participant Level 1

iPhone 5 not working after upgrading

So yesterday I upgraded my phone. I went to the Apple Store and had it done there since I know they'll have it in stock.

 

I was advised to wait up to 1 hour from when we were done for my new phone to receive service, and service from my old phone would be cut off. No big deal. If I didn't receive service within the hour, I was told call Fido or come back to the store. I left the mall right after so coming back to the Apple Store that day was not possible.

 

I never had service to my new phone.

 

Also, my old phone still works.

 

I called Fido today and the representative told me it was some sort of LTE delay (don't quite remember). He then told me he was going to "reset" (?) it and I was instructed to turn off my device in question, wait 10 minutes then turn it back on.

 

I turned both my old and new device off for 15 minutes and turned them back on and no change whatsoever.

 

What now?

 

Thanks,

 

Richard

 

 

***Edited to add labels***

1 REPLY 1
Community Manager

Hi Richard,

 

It sounds to me as though your LTE SIM may not have been activated. Is it working now? If so, what was the issue?