Hello Ptnm,
Welcome to the community!
Sorry to hear you're having issues with your new device. You may be eligible for an exchange of a defective unit. However, this forum is community-driven and not intended as a venue for customer services. How you would proceed with an exchange depends on method of purchase (see here). If you purchased your device in-store, you would need to return to that store for the exchange. On the other hand, if you purchased the device online or through customer service, you would likely need to contact customer service.
Hope this helps 😀
Cheers
