September 2020
I purchased a new iPhone 11 in late Feb 2020. Before this I had an iPhone 8 with Fido. Both devices I purchased from Apple. I noticed since switching the to the 11. I get only two of the four bars of network service. Sometimes when I'm out of a major city in Canada I lose service all together, even though my 8 worked fine I these locations before and the small towns are in Fido's service maps.
ive spoke with and messaged Fido customer support and Apple customer support. I did a factory reset, changed sim, network reset, changed devices etc. And I still only two bars. I'm close to giving up and moving providers. Help
September 2020
Hey @Jannn,
Welcome to the community!
We're sad to learn about your connection issues with your new iPhone. These are certainly not pleasant to deal with.
We'd love to take a look into this situation. Please reach out to our customer service team here, or if you'd prefer for us to PM here, let me know!