I purchased a new iPhone 11 in late Feb 2020. Before this I had an iPhone 8 with Fido. Both devices I purchased from Apple. I noticed since switching the to the 11. I get only two of the four bars of network service. Sometimes when I'm out of a major city in Canada I lose service all together, even though my 8 worked fine I these locations before and the small towns are in Fido's service maps.
ive spoke with and messaged Fido customer support and Apple customer support. I did a factory reset, changed sim, network reset, changed devices etc. And I still only two bars. I'm close to giving up and moving providers. Help
Welcome to the community!
We're sad to learn about your connection issues with your new iPhone. These are certainly not pleasant to deal with.
We'd love to take a look into this situation. Please reach out to our customer service team here, or if you'd prefer for us to PM here, let me know!