Welcome to the Community!
We have a 15 days Satisfaction Guarantee policy from the date the order is placed. Any exchange or return must be done through the original point of sale, therefore if the phone was mailed to you, you'd need to exchange/return it back by mail.
Your order should include a return envelope and prepaid waybill as well as the return address.
You can learn more about our Satisfaction Guarantee here.
If you'd like to proceed with an exchange, let us know and we'll send you a PM.