can I change my device in the store

Reply
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

can I change my device in the store

I received an IPhone 8 plus Black and Im still in the buyers remorse, can I change it in the store or shall I send it back through UPS 

Accepted Solution

Re: can I change my device in the store

Hey @elaid,

 

Welcome to the Community!

 

We have a 15 days Satisfaction Guarantee policy from the date the order is placed. Any exchange or return must be done through the original point of sale, therefore if the phone was mailed to you, you'd need to exchange/return it back by mail. 

 

Your order should include a return envelope and prepaid waybill as well as the return address. 

 

You can learn more about our Satisfaction Guarantee here.

 

If you'd like to proceed with an exchange, let us know and we'll send you a PM.

View solution in context
Flag this to a Moderator
Message 1 of 2
843 Views
Highlighted
Moderator
Moderator
Solution

Re: can I change my device in the store

Hey @elaid,

 

Welcome to the Community!

 

We have a 15 days Satisfaction Guarantee policy from the date the order is placed. Any exchange or return must be done through the original point of sale, therefore if the phone was mailed to you, you'd need to exchange/return it back by mail. 

 

Your order should include a return envelope and prepaid waybill as well as the return address. 

 

You can learn more about our Satisfaction Guarantee here.

 

If you'd like to proceed with an exchange, let us know and we'll send you a PM.



Flag this to a Moderator
Message 2 of 2
836 Views