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Wi-Fi Calling - IPhone XR - IOS 14.2

jrnicoleti
I'm a Participant Level 3
I'm a Participant Level 3

I can't enable Wi-Fi Calling on my Iphone.

The error message I get is always the same "To allow Wi-Fi Calling on this account, contact Fido.".

 

Can anybody help me?

 

Thanks

J.R.

7 REPLIES 7

FidoKenny
Moderator
Moderator

Hey @jrnicoleti

 

We have a blog on our community that shows you how to set up WI-Calling on your phone.

 

You can find that here.

 

Can you make sure to follow all the instructions there and let me know if you get the same result? 

 

 



jrnicoleti
I'm a Participant Level 3
I'm a Participant Level 3

Hey @FidoKenny 

 

I followed all the steps, and that is still the same error msg I got.

 

 

@jrnicoleti

 

Your device is a Fido phone?

 

Also, can you try to fully restore your Iphone to see if you get the same result? 



jrnicoleti
I'm a Participant Level 3
I'm a Participant Level 3

No, it is not. Actually my fido line is an e-Sim on this dual Sim Phone... Not sure if this would be a problem.

I can't restore my phone.

Hey @jrnicoleti

 

What kind of plan do you have on this line? Is it a data, talk and text plan or are you on a data only plan? 



jrnicoleti
I'm a Participant Level 3
I'm a Participant Level 3

I have a plan with talk ad text only.

Hello Jrnicoleti,

 


@jrnicoleti wrote: I have a plan with talk ad text only.

  I think that might be the reason you've been unable to access the Wifi-calling services. As far as I am aware, a plan with both voice and data is required:

Wifi.jpg

~taken from here.

 

Hope this helps 😀

 

Cheers