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Why am I charged if I returned the device withing 15 days?

Jezhhhhhhh
I'm a Participant Level 1
I'm a Participant Level 1

Hi all,

Can someone help me? I am getting charge for the phone and services that I cancelled last month eventhough I never use the service since I cannot port in my old fido number, I had to return the device. TIA

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @Jezhhhhhhh,

Since this is an account-related issue it would be best to contact customer service directly and they can better assist you after looking up your account.