Why am I charged if I returned the device withing 15 days?

[Jezhhhhhhh]

Hi all,

Can someone help me? I am getting charge for the phone and services that I cancelled last month eventhough I never use the service since I cannot port in my old fido number, I had to return the device. TIA

[KAPABLE-K · Accepted solution]

Hello @Jezhhhhhhh,

Since this is an account-related issue it would be best to contact customer service directly and they can better assist you after looking up your account.